Shipping policy:

Many items ship same or next day, however due to huge influxes of orders we often receive, it may take 3-5 business days to ship your order. We appreciate your patience and always do our best to ship quickly.
Typically, if your order was placed Monday through Thursday it will be shipped the within 1-2 days, however at times it may take 3-5 days to ship. If your order was placed on Friday, the order will likely ship within 3-5 days.

You will receive an e-mail confirming your order has shipped.
Exclusive pieces, limited drops, and other one-off collections may take longer than 3-5 days to ship, however this is rare.

We have an extremely high overall customer service and satisfaction rating for a reason. We appreciate your patience!


International Shipping
We offer international shipping but at this time are unable to ship to select countries. After purchasing an item, you will receive an email notification with tracking information once your order ships.

Selena-Official.com does not charge any applicable duties and taxes imposed by the customs and revenue authorities in the destination country. This is the responsibility of the customer. There are different costs per destination, but we strive to keep the charges as minimal as possible. Duties (or Customs Tariffs) are set by the destination country customs authorities and determined based on a combination of country of origin (manufacturing) of the goods being purchased and the classification of that merchandise. International taxes (such as value added tax, or vat) are set by the destination country.

RETURNS
Returns are offered within 30 days after product delivery on items that are unworn, unaltered and in new condition with all tags attached, with the exception of items marked FINAL SALE. ALL SALE ITEMS ARE MARKED AS FINAL SALE. 

Please note that return shipping charges are the responsibility of the customer. If a product is defective or received incorrectly, we will be happy to provide a return shipping label.  Please contact (email address) for defective products or products received incorrectly.

EXCHANGES
If you wish to exchange items to a different size, please RETURN the original item for a refund and re-purchase the size needed. 

For items that are FINAL SALE, we can accommodate size exchanges on these items, but we are not able to process any refunds. you will need to ship the exchange back to us to process any exchanges. Once we receive the product, the exchange will be sent free of charge back out to the customer.

WE ARE UNABLE TO PROCESS ANY RETURNS OR EXCHANGES FOR INTERNATIONAL ORDERS! 


To process any returns  please email: contact@selena-official.com 

Once the product is received please allow 3-5 business days for your return to be processed.

For additional questions go to Selena-official.com. 

Mailing Address:

5410 Leopard Street

Corpus Christi, Texas 78408