Refund Policy
Refund policy:
We have a 30-day return policy, which means you have 30 days from purchasing your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn, unwashed, unaltered with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. Shipping Charges are not eligible for a refund.
To start a return, you can contact us at contact@selena-official.com. Please note that returns will need to be sent to the following address:
SELENA OFFICIAL RETURNS
5410 Leopard St.
Corpus Christi, Texas 78408
If your return is accepted, we’ll send you a return shipping label for a flat rate of $5.00, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at contact@selena-official.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items, media items and/ or drink ware.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at contact@selena-official.com
Items marked as sale items, media items and/ or drink ware can not be refunded.
WE ARE UNABLE TO PROCESS ANY RETURNS OR EXCHANGES FOR INTERNATIONAL ORDERS!