What if I need to modify my order?
If you would like to modify your order and it has not been processed, please email firstname.lastname@example.org. Once your order has been prepped for shipping, it cannot be modified.
When I place an item in my shopping cart, am I guaranteed to receive the merchandise?
Placing items into your shopping cart does not guarantee the items will remain in stock. Once an item has been purchased, we will send you an order confirmation email. If we are unable to complete your order for any reason, we will notify you via email as soon as possible.
An item I want is sold out. When will it become available again?
If an item is listed as sold out, it is unavailable for purchase. You can click the ‘size sold out?’ link on the product page and sign up to receive restock notifications. You can also reach out to us at email@example.com for more information.
I received a damaged product. What should I do?
Please email us at firstname.lastname@example.org as soon as you receive your order.
How do I find out when new styles are releasing and when?
You can stay updated with our latest releases by signing up for our newsletter or by following us on social media.
How can I check the balance on my gift card?
If you would like to check the balance on your gift card, email us at email@example.com.
When will my order ship?
Selena-Official.com aims to ship out your order as quickly as possible. Orders take 2-5 business days to be packed in our warehouse. After that, it will arrive to you based off of the shipping estimate given to you at checkout. You will receive an email notification with tracking information once your order ships. Please check to see if you purchased a back order item, which normally ship within 1-2 weeks. If you have any questions, please contact us.
When will my backordered item ship?
Selena-Official.com aims to ship out all back ordered items as quickly as possible. Please allow 1-2 weeks for any pre-orders or backorders to ship. If you have any questions, please contact us.
Which countries do you not ship to?
Email us at firstname.lastname@example.org and we can give you more information. While we do everything we can to prevent any customs fees, holds, or taxes charged to you upon arrival, we cannot guarantee this. If these do occur, we are not responsible for paying these costs. The responsibility is yours, the customer. As well, if you send the package back due to any of the above reasons we will not issue a refund.
Do you ship to P.O Boxes?
Unfortunately, we are unable to ship to Post Office (P.O) Boxes, APO, or FPO addresses.
Will I have to pay sales tax?
All orders shipped to California addresses are subject to state sales tax and may be subject to local taxes. Orders to all other U.S states will not be subject to any sales tax.
Where does my order ship from?
All orders are shipped from our facility in Los Angeles, California.
My tracking information states that my order was already delivered but I have not received it. What does this mean?
Please email email@example.com. We will do our best to resolve the issue as quickly as possible.
How do I return an item from my order?
Returns are offered within 30 days after product delivery on items that are unworn, unaltered and in new condition with all tags attached. Please note that return shipping charges are the responsibility of the customer. In order to return an item, please email us at firstname.lastname@example.org.
How do I exchange an item from my order?
If you wish to exchange your purchase for a different size or style, we recommend simply buying the product you desire (this will ensure the product does not sell out by the time we receive your item back). You may then return your original purchase to us using the instructions above. If you have any questions, please email us at email@example.com.
FIT AND SIZING
How do I know what size will fit me best?
We include any notable call-outs in the ‘Details’ section of the product pages. If you have any other questions, please email firstname.lastname@example.org and we will help you find your correct size.
How do I care for the items that I purchased?
Each style has special care instructions attached to the garment. We suggest washing every garment on cold and tumble drying on low heat. Please do not iron artwork. If you have any questions regarding garment care, please reach out to us at email@example.com.